Conditions d’utilisation

⚠️ IMPORTANT CUSTOMER NOTICE ⚠️

PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.

BY COMPLETING A PURCHASE ON TRENCHES PLUG, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED ALL STORE POLICIES, INCLUDING OUR SHIPPING POLICY, REFUND POLICY AND TERMS & CONDITIONS.

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📦 SHIPPING & DELIVERY

ALL DELIVERY TIMEFRAMES DISPLAYED ON OUR WEBSITE ARE ESTIMATES ONLY.

Shipping times may vary due to:

• Customs inspections
• Carrier delays
• Public holidays
• Weather conditions
• High order volume
• Transportation disruptions
• Supplier processing times
• Events outside our control

DELIVERY DELAYS DO NOT AUTOMATICALLY QUALIFY FOR A REFUND.

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🚫 ORDER CANCELLATIONS

ONCE AN ORDER HAS ENTERED PROCESSING, PREPARATION OR SHIPPING, IT CANNOT BE CANCELLED.

Customers are responsible for reviewing their order details before checkout.

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📍 CUSTOMER RESPONSIBILITY

Customers are responsible for:

• Correct shipping information
• Correct billing information
• Reviewing product details
• Monitoring tracking updates

Orders delivered to the address provided at checkout shall be considered successfully fulfilled.

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🛡️ FRAUD PREVENTION

We reserve the right to:

• Cancel suspicious orders
• Request additional verification
• Refuse service
• Hold orders for review
• Limit purchases where necessary

Any attempt to use unauthorized payment methods or false information may result in cancellation.

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⚠️ CHARGEBACK POLICY

CUSTOMERS AGREE TO CONTACT SUPPORT BEFORE OPENING A PAYMENT DISPUTE OR CHARGEBACK.

Chargebacks may be challenged using:

• Delivery confirmation
• Order history

False claims may result in account restrictions and denial of future service.

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💬 SUPPORT

If you have any questions regarding your order, shipping status or store policies, please contact our support team before taking any further action.

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✅ BY PLACING AN ORDER, YOU ACKNOWLEDGE AND ACCEPT THESE TERMS.

 

Last update 01/01/2026