Terms of service
⚠️ IMPORTANT CUSTOMER NOTICE ⚠️
PLEASE READ CAREFULLY BEFORE PLACING AN ORDER.
BY COMPLETING A PURCHASE ON TRENCHES PLUG, YOU CONFIRM THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED ALL STORE POLICIES, INCLUDING OUR SHIPPING POLICY, REFUND POLICY AND TERMS & CONDITIONS.
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📦 SHIPPING & DELIVERY
ALL DELIVERY TIMEFRAMES DISPLAYED ON OUR WEBSITE ARE ESTIMATES ONLY.
Shipping times may vary due to:
• Customs inspections
• Carrier delays
• Public holidays
• Weather conditions
• High order volume
• Transportation disruptions
• Supplier processing times
• Events outside our control
DELIVERY DELAYS DO NOT AUTOMATICALLY QUALIFY FOR A REFUND.
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🚫 ORDER CANCELLATIONS
ONCE AN ORDER HAS ENTERED PROCESSING, PREPARATION OR SHIPPING, IT CANNOT BE CANCELLED.
Customers are responsible for reviewing their order details before checkout.
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📍 CUSTOMER RESPONSIBILITY
Customers are responsible for:
• Correct shipping information
• Correct billing information
• Reviewing product details
• Monitoring tracking updates
Orders delivered to the address provided at checkout shall be considered successfully fulfilled.
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🛡️ FRAUD PREVENTION
We reserve the right to:
• Cancel suspicious orders
• Request additional verification
• Refuse service
• Hold orders for review
• Limit purchases where necessary
Any attempt to use unauthorized payment methods or false information may result in cancellation.
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⚠️ CHARGEBACK POLICY
CUSTOMERS AGREE TO CONTACT SUPPORT BEFORE OPENING A PAYMENT DISPUTE OR CHARGEBACK.
Chargebacks may be challenged using:
• Delivery confirmation
• Order history
False claims may result in account restrictions and denial of future service.
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💬 SUPPORT
If you have any questions regarding your order, shipping status or store policies, please contact our support team before taking any further action.
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✅ BY PLACING AN ORDER, YOU ACKNOWLEDGE AND ACCEPT THESE TERMS.
Last update 01/01/2026